Shipping & Packaging

LOCATION                                       SHIPPING

USA + Canada over $30                   Free

USA + Canada under $30                 $7

Europe over $50                               Free

Europe under $50                             $10

Australia over $65                            Free

Australia under $65                          $12

All Other Countries                           $12

 

 

I noticed that when I select my shipping options during checkout, some options do not include tracking, why is this? 

Unfortunately the sad reality is that shipping costs continue to climb.  As much as we would like to continue to provide free shipping on all of our products, we simply cannot.  We do still provide free shipping on certain order sizes though.  Some of the free shipping options do not include tracking because in order to provide free shipping, in most cases, we ship using standard shipping.

I received a notification that my item has shipped. The notification includes a link to track my package. But when I click, it says no information can be found. What does this mean?

Unfortunately, with standard free shipping, tracking is not included.  If you were not actually provided a tracking number, your package cannot be tracked, despite a link saying that it can.  This link is provided by the shipping company and not by us. Unfortunately this link is auto generated sometimes, even when tracking has not been included.  Please see the shipping timelines below for an estimated arrival time of your package. 

 

How long does it take for my order to ship from the time I pay online?

Please allow 1–2 business days for processing from the time of placing your order before your package is dispatched.

 

You send products out via regular mail, so how long does it typically take before my item arrives?

Located within Canada: 2–5 business days

Located within the USA: 6–12 business days. 

Located outside Canada or USA: 7–14 business days

The above timelines are in consideration of regular weather and time of year. Please remember that sometimes Christmas and Black Friday can have an impact on these timelines. Business days refers to Monday to Friday.

 

I want to receive my products faster, is there an option for this? 

Yes! As you're checking out you will come upon the shipping options.  Depending on your location and the amount you have purchased, you may qualify for free shipping (see rates and locations at the top of the page).  This will be pre-selected.  If you do not qualify for free shipping, the lowest paid option will be pre-selected.  It is at this stage you will also have the option to pay more for faster service!

Please keep in mind that depending on the time of year, Canada Post does not always guarantee their timelines or they may alter them.  Be sure to visit Canadapost.ca to check on the status of their guarantees.  Please be aware that if Canada Post has altered timelines, these will be what we compare with in the case of any dispute on receiving the product. 

 

My order never arrived!

This is strange... and the only thing we can think of is that someone saw a Fazl product and kept it for themselves. In any event, we apologize! Double-check your tracking number (if you received one) and if your package still seems to be MIA, send us a message using the form on the Contact Us section of the homepage. Please be sure to include your order number and all other related information to make finding your order easier.

  

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